Terms and Conditions
Last updated: October 2026
These terms apply when you buy an original painting from Natasha Connor Art (“we”, “us”). By submitting a purchase inquiry and paying an invoice, you agree to these terms. If you have any questions, please email Natashaconnorart@gmail.com.
1. Inquiries and orders
- Submitting a purchase inquiry does not create a binding sale. We will confirm availability and email you an invoice.
- Each painting is an original, one-of-a-kind work. Paintings are sold on a first-paid basis, and we will let you know if a piece is no longer available.
- A sale is complete once your invoice has been paid in full.
2. Prices and payment
- All prices are in Australian dollars (AUD).
- Prices shown are for the unframed painting. Where a frame is offered, the frame price is shown separately and added to your invoice if you choose it.
- Shipping is not included in the painting price. It is added to your invoice (see section 3).
- Payment is due within 7 days of the invoice date. We will hold the painting for you during this time. If payment is not received, the painting may be released for sale.
- Paintings are delivered or available for pick up once payment has cleared.
3. Delivery
- Shipping within Australia is a flat rate of $19.90 per order, added to your invoice. Paintings are carefully packaged and sent by a tracked, insured service.
- We will email you tracking details once your painting is on its way. Delivery times depend on your location and the carrier, and we are not responsible for carrier delays.
- International shipping is available on request. We will email you a shipping quote before sending your invoice. Any import duties, taxes or customs charges in your country are the buyer’s responsibility.
- Please check your address carefully. We are not responsible for loss caused by an incorrect address provided by the buyer.
4. Pick up
Pick up is from Woonona, NSW 2517. If you choose pick up, we will contact you to arrange a suitable time. Please collect your painting within 30 days of payment unless we agree otherwise.
5. Colours and photos
We photograph every painting as accurately as possible. Colours can look slightly different depending on your screen and lighting. Room-setting photos are shown to give an idea of scale and style, and furniture and décor are not included.
6. Damage in transit and returns
- If your painting arrives damaged, please email us within 48 hours of delivery with photos of the painting and packaging. Keep all packaging until the matter is resolved. We will arrange a repair, replacement option or refund.
- As each painting is an original work, we do not offer refunds or exchanges for change of mind.
- Nothing in these terms excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
7. Copyright
Buying a painting gives you ownership of the physical artwork. Natasha Connor keeps the copyright, including the right to photograph and reproduce the image of the artwork (for example in a portfolio, on social media or as prints). The buyer may not reproduce the artwork for commercial purposes without written permission.
8. Privacy
We use the details you give us only to respond to your inquiry, issue invoices and deliver your painting. We will only send you marketing emails if you tick the box to receive them, and you can unsubscribe at any time. We do not sell or share your details, except with delivery carriers as needed to deliver your order.
9. Changes to these terms
We may update these terms from time to time. The terms in place when you pay your invoice apply to your purchase.
10. Governing law
These terms are governed by the laws of New South Wales, Australia.